Lead Host - Get Hired ASAP!

550 Broadway Nashville, Tennessee 37203 | The Twelve Thirty Club | Full-time

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The Twelve Thirty Club is the newest Sam Fox creation, a multi-faceted, multi-level venue rooted in Nashville’s promise of art and life – connecting people to food, to music, and to each other.  Working at the Twelve Thirty Club provides the opportunity to thrive in a fast-paced environment that relies on multi-tasking, clear communication and an entrepreneurial spirit in order to be successful. If you’re passionate about providing an unwavering upscale experience to guests, and creating loyal patrons for life, this is the place for you.

 

Why the Twelve Thirty Club?

  • Great earning potential
  • A strong training program that will build your restaurant skills
  • Opportunity for growth with an established management team
  • Fun and professional group of teammates

 

Who Are You?

A rock star with an eye for detail, you are someone who really sets the pace with your service. If you have prior experience in a restaurant that’s great, but a stellar personality and the ability to work as a team member are even more important.  English communication skills are a must. You are comfortable standing for long periods of time and can lift to 25 pounds. You have availability to work weekends and some holidays.

 

Maitre’D Job Description:

Maître D’s are the first point of contact for guests when entering a restaurant, as they are the ones welcoming the guests and assisting them upon their check in. As the face of the restaurant, A Maitre’D presents a personable and professional demeanor which creates and ensures long standing relationships with restaurant guests. Caters to a loyal clientele base, while making sure every guest is made to feel special and welcome. Effectively resolves customer complaints and issues regarding wait times and understands how to run the floor to best effect and generate restaurant prosperity.

 

Maitre’D Job Responsibilities:

  • Must possess great communication skills with a polished floor presence, professional demeanor, and appearance.
  • Engage with guests and colleagues in a professional manner in a busy, high volume environment
  • Demonstrate a passion for detail and a willingness to learn.
  • Uphold service standards to ensure a memorable guest experience.
  • Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile,
  • Provide a high level of organization and hospitality to all guests at all times.
  • Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
  • Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.
  • Ensure reservations are prioritized and seated in a timely manner
  • Clearly and politely communicate with guests when delays and/or waits occur
  • Engage management for any guest issues or complaints
  • Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
  • Understand and operate the reservation/seating system
  • Maintain professional and warm guest communications - inside the restaurant or via phone/email.
  • Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit.
  • Communicate respectfully and clearly with service team and management.

 

Experience:

  • Minimum of 4 years in a high-volume restaurant.
  • Minimum of 3 years Maitre’D experience.