Reservationist - Get Hired ASAP!

550 Broadway Nashville, Tennessee 37203 | The Twelve Thirty Club | Full-time

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The Twelve Thirty Club is the newest Sam Fox creation, a multi-faceted, multi-level venue rooted in Nashville’s promise of art and life – connecting people to food, to music, and to each other.  Working at the Twelve Thirty Club provides the opportunity to thrive in a fast-paced environment that relies on multi-tasking, clear communication and an entrepreneurial spirit in order to be successful. If you’re passionate about providing an unwavering upscale experience to guests, and creating loyal patrons for life, this is the place for you.

 

Why the Twelve Thirty Club?

  • Great earning potential
  • A strong training program that will build your restaurant skills
  • Opportunity for growth with an established management team
  • Fun and professional group of teammates

 

Who Are You?

A rock star with an eye for detail, you are someone who really sets the pace with your service. If you have prior experience in a restaurant that’s great, but a stellar personality and the ability to work as a team member are even more important.  English communication skills are a must. You have availability to work weekends and some holidays.

 

Reservationist Job Description and Responsibilities:

  • Book reservations for venue.
  • Deal efficiently and politely with all telephone, email, internet and in person inquiries.
  • Ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system.
  • Exhibit an excellent service attitude and be willing to go out of your way to accommodate our guests.
  • Maintain accurate records to ensure maximum covers are reached when possible.
  • Communicate anticipated business demands daily to Reservation manager (Daily Reporting, local events, and convention updates)
  • Work closely with our events team to ensure ideal bookings and availability.
  • Be flexible and able to adjust to the changing needs of the restaurants and guests.
  • Assist in training new reservationists,
  • Maintain a high level of professionalism.
  • Be considerate and willing to help fellow teammates,
  • Tolerate pressure and work calmly and efficiently during busy times.
  • Handle all guest situations with care and critical thinking.
  • Always maintain professional phone etiquette.
  • Reservation management on SevenRooms and OpenTable.

 

Experience:

  • Customer Service Experience.
  • Hospitality Experience Preferred.